Town Launches Citizens Satisfaction Survey

The Town wants to know about how you feel about the services they provide. At their regular Council meeting of September 26, 2011, Council approved the launch of a customer satisfaction survey to be conducted by Synovate – one of Canada’s leading research consultants.

Council gets feedback from residents on a daily basis “about very specific concerns they may have” says Mayor Rick Bonnette, “which is very important to us”. Equally important however, is to hear from residents who may not have a specific reason to call the Town. The telephone survey is designed to provide an objective and statistically valid survey that covers several areas of importance to Town Council.

These areas include ranking both “the importance of” and “citizens satisfaction with” the various services the Town provides. A similar survey was conducted in 2005 and according to Ed DeSousa, Director of Corporate Services, “the results of this survey will allow us to measure the effectiveness of the service enhancements introduced since 2005”.

A new focus on sustainability! Sustainability, which includes such things as the local environment, economy, culture, and social inclusion, will also form part of the survey. The Town’s Sustainability Advisory Committee will use citizen feedback to assist them in focusing on local priorities.

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