WTF - Bell Canada Sucks

Still not resolved but my phone is working again. I paid my monthly bill as usual, next monthly bill says I didn’t pay the previous month? WTF? Called up Bell, they want the date and confirmation of payment, as I paid through online banking as usual, it was easy, they put a note on the account and I thought all was well.

WTF!
Fast forward a week, Bell collections calls! WTF! Still no payment, this is a 6 weeks after my original payment. They wanted me to go to my bank and have them reverse the payment? WTF? That makes no sense to me, the payment went through, I have confirmation, where did it go?

OMG!
After a few more calls, a number of them with the unfriendly folks at Bell collections who never have a supervisor that will come to the phone, I finally land with one person who took the time to figure out what Bell did, he (VJ Thanks!) asked the right questions and looked at all of our accounts. Bell had the payment alright, but instead of applying it to my mobile account they applied it to my satellite t.v. account! Let me tell you that this is the same bank payment made to Bell that I have made many, many times, I double and triple checked the account numbers, not my fault! Bell just applied it to the wrong account! Nice, OK, frustrating but I am OK, just take that payment and transfer it to my mobile account and we’re done. Nope! Sorry we can’t touch that account it is in a different division! OMG! Back to the same spiel, they wanted me to go to my bank and have them reverse the payment? WTF? They took a note on our account, yet again!

CRAP!
That advice still made no bloody sense, so we (notice the we as by now this is a major event with everyone in my family, block, city aware of this crap) decided to just repay the bill that I already paid and there be a credit on the satellite account. Call Bell, how can I make a payment in person, get directions to a not so local Bell store where I can actually watch the money flow into the right account. Get there, no debit, no credit, no cash, only a cheque drop off in the payment box! WTF! I didn’t bring a cheque, who uses cheques anymore?

WTF!
Go home, get my cheque book, go back, write cheque, drop cheque in drop box, try to call out on my mobile, my phone was cut off. Bell Mobility accounts receivable thought they would get my attention by cutting off my phone! WTF! Could you not read all of the notes on the account, see that I actually paid you, but you put the payment in the WRONG account! But yet here I am driving all over town to make a real live in person payment to a f’n drop box! Then to add insult to injury, they cut my phone off!!! Oh, guess what, it will cost me $20 to reconnect my phone! WTF! For something BELL did!!!

OMG!
You are probably starting to see a pattern here! All the stars are aligned to drive a wedge between me and Bell. I call Bell Mobility accounts receivable three times, get hung up on twice, no supervisor available a couple of times and FINALLY end up with a person who will actually help. She talks with the supervisor and the phone is reconnected, I think the $20 reconnection fee is waived. But I have to give us the cheque number when I get home!

FUBELL
I have spoken with a more than a few people over the last few weeks of dealing with this issue and I am not the only one, it seems that Bell has a habit placing payments in the wrong accounts, not sending invoices on time or every other month, etc. You would think that after the disastrous 2005 Bell would have learned a lesson in customer service and stop pissing their customers off. But I guess Bell’s arrogance knows no bounds, which is why this month I will be moving my 4 mobile phones to the competition, moving my satellite back to cable, and moving my home phone to Vonage! FUBELL!

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